Remote and in-lab sessions across NVDA, JAWS, Voiceover, Talk Back, magnifiers, switch access, and keyboard-only. WCAG 2.2 AA alignment and jurisdiction mapping (ADA, Section 508, EN 301 549, EAA, AODA, UK Equality Act, India SEBI and IS 17802 and GIGW).
Accessibility user testing sits between an audit and remediation. An audit tells you what fails. Remediation fixes what you already know. User testing with real assistive technology users shows how people actually experience your product and where friction still lives after fixes. We moderate each session, capture voice and system audio, and record every step. You get clear evidence that maps directly to WCAG 2.2 AA and the laws your teams care about in India and worldwide.
Sessions run remotely or in lab. We cover desktop and mobile journeys across NVDA, JAWS, VoiceOver, TalkBack, magnifiers, switch access, and keyboard-only use. Each task is designed to mirror your critical flows like sign-in, search, checkout, and PDFs or media. We surface blockers, confusion points, and workarounds that automated tools miss.
Every engagement ends with deliverables your teams can act on the same sprint: a prioritized findings report, a short highlights video, an AT coverage matrix, and Jira-ready acceptance criteria. We also include law mapping notes for ADA, Section 508, EN 301 549, EAA, AODA, UK Equality Act, and India’s SEBI, IS 17802, and GIGW so procurement and legal can move faster.
Web Issues
Real users screened by AT, device, and confidence with tasks
Matrix across screen readers, magnifiers, switch access, and keyboard-only
Clips, transcripts, annotated screenshots, and WCAG-law mapping
Quick checks after fixes with a delta report
Below is the feature set we validate with real assistive technology users across web and mobile. Each pillar explains what we check, the specific user actions we observe, and the outcome your team can rely on in the next sprint.
What we validate: Whether headings, landmarks, and roles form a logical scaffold that AT users can navigate without guessing. We examine HTML semantics, ARIA usage, and reading order to ensure every region is exposed correctly to screen readers and other AT. Checks we perform:
Client benefit and end result: Users can understand structure quickly and move with fewer keystrokes. Your team receives a region map and heading outline to fix gaps without redesign.
Aarav Infotech pairs rigorous recruiting with an AT lab matrix that mirrors real usage across India and global markets. Every session is captured under a secure consent and storage model, then distilled into evidence your product, QA, and legal teams can trust. You receive findings that are precise, law mapped, and ready to ship as tickets without extra rewriting.
Plan my user testing
We recruit people who rely on assistive technology every day and screen them by AT type, device, language comfort, and task confidence. Structured screeners ensure a balanced mix of NVDA, JAWS, VoiceOver, TalkBack, magnifier, and keyboard-only users. Fair incentives and clear expectations lead to thoughtful participation, richer insights, and reliable signal in fewer sessions.
Coverage is not left to chance. Your plan lists exact device models, operating systems, browser versions, and assistive technologies before the first session. This matrix keeps QA aligned, prevents version drift between sprints, and makes your evidence portable across internal audits and procurement checks.
Participants sign informed consent that is easy to review and approve. Recordings and notes are encrypted at rest and shared only with named stakeholders, with retention windows that match your policy. This balance of privacy and practicality keeps your compliance team comfortable while product teams move quickly.
Every validated issue arrives as a clean ticket that mirrors your template. You get a concise title, the steps to reproduce, a focus path or announcement expectation, and acceptance criteria that QA can verify without guesswork. Attachments include annotated screenshots and short clips so developers see the problem instantly and fix it right the first time.
After fixes ship, we run targeted re-tests using the same AT mix to confirm real user impact. The delta report shows pass, partial, or fail with updated artifacts, making audit trails simple and leadership updates straightforward. This feedback loop prevents regression and turns one-time wins into durable improvements.
Each finding is tied to WCAG 2.2 AA and includes notes for India’s IS 17802 and GIGW, plus portability to ADA and Section 508 in the USA, EN 301 549 and EAA in the EU, AODA in Canada, and the UK Equality Act. Legal and procurement gain confidence, while product teams keep momentum because the mapping lives beside the evidence, not in a separate document.
Leaders do not need hours to understand the story. You receive a highlights reel with time-stamped moments, a concise narrative readout, and a one-page summary per journey. This format accelerates decision making for go or no-go gates and reduces meeting time across product, design, QA, and compliance.
Recurring issues become pattern guidance for your components. We provide simple rules for ARIA, keyboard behavior, focus management, and contrast tokens, so improvements propagate across squads and future features. The result is faster delivery, fewer regressions, and a stronger baseline for inclusive UX across your portfolio.
Tangible improvements for users and teams.
Real assistive technology sessions show exactly where users struggle and how fixes change outcomes. Completion rates improve on sign in, search, and checkout, and time on task drops because focus paths are clearer. Operationally, you get a baseline plus a re test delta, so accessibility outcomes are tracked like any other KPI and can be shared in weekly product reviews.
User testing surfaces barriers that commonly trigger complaints and escalations, then maps each to WCAG 2.2 AA with notes for IS 17802 and GIGW in India and portability to ADA, Section 508, EN 301 549, EAA, AODA, and the UK Equality Act. The user win is fewer blockers and clearer communication. The operational win is faster sign off from legal and fewer last minute compliance surprises.
Findings arrive with steps to reproduce, expected announcements, focus order, and component notes that remove ambiguity. Users benefit because fixes land right the first time and regress less often. Teams benefit because acceptance criteria are testable and consistent, reducing rework, shortening cycle time, and letting QA verify quickly without detective work.
Evidence is packaged so enterprise buyers and public sector teams can review quickly. Users gain confidence that the product is inclusive and reliable. Your organization gains speed because the bundle supports VPAT ACR evidence, policy questionnaires, and RFP submissions, turning accessibility from a blocker into a competitive advantage.
Instructions, errors, and labels are tuned so people understand what to do and why a task failed. Videos include accurate captions and transcripts, and documents have correct tags and reading order. The user impact is clearer comprehension and fewer dead ends. The operational win is reusable content checklists that marketing, CX, and documentation teams can apply at scale.
Accessibility is not a one time event. Light monitoring plus a reserved re test slot keeps improvements in place as designs evolve. Users experience consistent behavior across versions. Product owners see trend lines rather than one off wins, which makes planning predictable and reduces the cost of late fixes.
Recurring issues become pattern guidance for menus, dialogs, tabs, and data tables. Users benefit because components behave consistently across journeys and devices. Teams benefit because the design system carries acceptance criteria and examples, so new features inherit accessible behavior without starting from scratch.
Short highlight reels and annotated screenshots make problems obvious in minutes. Users see faster improvements because decisions happen quickly. Leaders, designers, and engineers align on priorities with the same artifacts, cutting meeting time and making go or no go calls clearer at release gates.
Accessible flows reduce abandonments on forms, payments, and support tasks. The user experience feels smoother for everyone, not only those using assistive tech. Operationally, support tickets tied to OTP, CAPTCHA, and document access go down, while conversion and retention lift, giving marketing and product clean wins they can attribute.
User testing delivers deep insight into how real users experience your digital product, but its full value unfolds when combined with complementary accessibility services. At Aarav Infotech, you can integrate testing with audits, remediation, certification, monitoring, and training to build a complete, compliant, and continuously improving accessibility program. Start with what fits your current roadmap and scale up as your maturity grows.
Tell us your goals for the next release A comprehensive audit anchors every accessibility program. Our team performs a structured WCAG 2.2 AA assessment across templates, reusable components, and critical user flows to uncover broad issues early. Pairing this with user testing allows you to validate which of those issues truly affect users in real-world conditions. You receive a detailed gap analysis, a visual severity map, and a prioritized remediation plan designed to guide engineering and QA teams toward measurable progress.
Once findings are confirmed, our remediation experts work directly with your product and development teams to fix design and code issues without disturbing your brand identity or layout consistency. Pairing remediation with user testing helps shorten the cycle between discovery and verified improvement, ensuring that changes actually enhance usability. Deliverables include reviewed pull requests, corrected patterns, and acceptance criteria mapped to WCAG checkpoints for transparent tracking.
Accessibility is not a one-time project but an evolving responsibility. Our monitoring program runs scheduled scans and targeted spot checks on new releases, templates, and high-traffic pages. When paired with user testing, it ensures that regressions are caught before they impact end users and that leadership can stay confident between test cycles. You receive monthly summary reports, proactive alerts, and an optional triage call to plan quick fixes before they become risks.
After remediation and re-testing, our certification service provides an evidence-backed attestation of conformance. Pairing certification with user testing adds credibility by showing that both automated and human verification have been performed. This combined proof satisfies procurement teams, RFP requirements, and legal obligations. The final package includes a summary letter, detailed scope of coverage, and a verification note that you can confidently share with partners and regulators.
Even the most advanced audits and tests succeed only when teams know how to maintain accessibility on their own. Our consulting and training sessions equip product managers, designers, engineers, and QA professionals with role-specific skills and reusable frameworks. Pairing this service with user testing builds empathy through firsthand feedback, reducing the number of issues that reach production. Each engagement includes tailored workshops, practical checklists, and reusable pattern playbooks.
Accessibility extends beyond web pages. Our specialized team remediates documents and media-creating tagged PDFs, accessible Office files, captions, transcripts, and audio descriptions. Pairing this with user testing ensures that your digital assets meet the same usability standards as your interface, especially in sectors like public services, fintech, and customer support. Deliverables include tagged exemplars, standard operating procedures, and review checklists your teams can adopt internally.
We keep the workflow light for your product managers and developers while giving you credible, defensible evidence from real assistive-technology users. Every engagement follows a well-defined, repeatable path - so you always know what’s happening next and how it ties to your release cycle.
Each engagement begins with a short discovery call to understand your product’s purpose, release timelines, target users, and accessibility goals - starting with India-first compliance and scaling globally. You simply share three to five critical user flows, non-production test credentials, and any known risks or trouble areas. In return, you receive a concise scope note, defined success criteria, and a draft test matrix outlining devices, operating systems, browsers, and assistive-technology coverage.
Once the scope is set, we translate your key flows into realistic, outcome-based tasks with measurable pass-fail indicators. You review and confirm which tasks or edge cases deserve extra attention. We then deliver the final test plan, a structured session outline, and vetted consent language that aligns with your legal and procurement standards - ensuring your testing process is both compliant and human-centered.
Our recruiting team sources genuine users who rely on assistive technology every day. Each participant is screened for device type, preferred AT, and confidence with specific tasks to guarantee authentic insights. You may share any audience preferences or internal security requirements if applicable. The output is a participant roster with detailed profiles and a comprehensive AT coverage matrix for transparency and audit readiness.
Before the full rollout, we conduct a brief pilot session with one participant to validate scripts, confirm timing accuracy, and assess the quality of captured feedback. Your team can optionally join as observers to align on note-taking conventions and expectations. Following this step, you receive the pilot findings along with any recommended script or logistics adjustments - minimizing surprises in the main study.
Live moderated sessions take place across desktop and mobile platforms, covering NVDA, JAWS, VoiceOver, TalkBack, magnifiers, switch access, and keyboard-only navigation. Your team provides a stable build and a quick communication channel via Slack or email for clarifications. We share session recordings, time-stamped notes, and real-time callouts for critical blockers - enabling your engineers to act fast while the context is still fresh.
After testing, our analysts consolidate observations, map each issue to WCAG 2.2 AA, and evaluate its impact and implementation effort. You can specify how your teams define severity so that our priority labels match your existing backlog norms. The deliverable is a clear, prioritized findings list with reproducible steps, affected design patterns, screenshots, and acceptance criteria - making remediation precise and actionable.
We distill the key findings into a concise evidence pack that busy stakeholders can quickly absorb. This includes a short highlight reel, annotated screenshots, and transcripts, all explained in plain language that connects user experience to WCAG and legal requirements. During a 45-minute briefing with your product, design, QA, and compliance teams, we walk through the results and provide law-mapping notes covering both Indian and global regulations.
As your team begins implementing fixes, we stay engaged to review pull requests, clarify edge cases, and provide code-level guidance. You can share links to in-progress tickets for rapid turnaround. Our engineers and accessibility specialists deliver fast, practical feedback on CSS, ARIA usage, focus management, and component patterns, ensuring that your improvements align with accessibility best practices without delaying your release schedule.
Finally, we perform targeted re-tests on the fixed issues to verify user impact and confirm closure. You simply provide the updated build and a short list of tickets ready for verification. The outcome is a detailed delta report showing what changed, pass confirmations for verified fixes, and supporting artifacts suitable for internal audits, procurement, or certification submission.
Accessibility user testing brings the human layer to digital compliance. It bridges the gap between automated scans and real-world usability, showing how people with disabilities experience your product. While audits expose code-level issues, user testing demonstrates real impact - what works, what doesn’t, and how improvements translate to smoother experiences. The FAQs below clarify the scope, coverage, and outcomes of this process, helping you understand exactly what to expect before, during, and after testing.
User testing is structured for busy product and compliance teams. Each question below explains a key step - from whether you need an audit first, to how findings turn into backlog tickets and verified fixes. Every answer is concise, evidence-driven, and practical for India-first compliance and global accessibility standards.
Do we need an audit before user testing Which assistive technologies and browsers are covered How many participants do we need Can you run sessions remotely and record them What evidence will we receive and how is it mapped to laws How do you handle PDFs and media in testing You don’t need an accessibility audit before starting user testing, though the two often complement each other. Many organizations begin with user testing to reveal blockers that affect actual user journeys such as login or checkout, and follow up with a deeper audit for templates and global patterns. If an audit already exists, the testing phase becomes validation - confirming whether recent fixes actually solve the right problems. You’ll still receive full deliverables including task outlines, findings, video highlights, and prioritized reports, all of which can stand alone or plug into previous audit results. This approach lets teams act quickly without waiting for a long audit cycle, focusing first on the issues that directly stop real users.
Accessibility is not theory - it’s proof in action. If you’re ready to see how real assistive technology users interact with your product, now is the time to move from assumptions to evidence. Our IAAP-certified accessibility experts moderate every session, guide your team through findings, and help you turn insights into measurable accessibility outcomes. You’ll see exactly what works, what fails, and what fixes create the biggest impact for your users and your business.
Straightforward, practical, and built for fast decisions
An audit checks your code and UI against WCAG. User testing shows how real assistive technology users experience your product. It reveals blockers, confusion, and workarounds that tools miss. Most teams use both - audit to find broad issues, testing to confirm real impact and prioritise fixes.
We cover NVDA and JAWS on Windows, VoiceOver on macOS and iOS, TalkBack on Android, common screen magnifiers, switch access, and keyboard-only use. We match versions to what your users are most likely to run.
For focused validation of 1 to 2 flows, 4 to 5 sessions give strong signal. For 3 to 4 flows across desktop and mobile, 8 to 12 sessions are typical. Enterprise programs scale further with quarterly cycles.
Yes. We run sessions on real devices for iOS and Android and capture on-screen actions, gestures, and announcements.
We handle recruiting and screening by AT, device, and task confidence. If you already have a panel, we can work with them after consent checks.
Starter about 1 week, Standard about 2 to 3 weeks, Enterprise on a planned cadence. Timelines depend on scope, flows, and availability of builds.
A stable test build, 3 to 5 top flows, test credentials, and a point of contact for quick questions. Optional observers from your team are welcome.
Yes. We encourage one or two observers per session. We provide etiquette guidelines so participants stay comfortable and sessions run smoothly.
A prioritized findings report, Jira-ready export, highlights video, AT coverage matrix, annotated screens, law mapping notes, and a re-test delta report after fixes.
Each issue is tied to WCAG 2.2 AA success criteria and includes notes for Indian guidelines like IS 17802 and GIGW, with portability to ADA, Section 508, EN 301 549, EAA, AODA, and the UK Equality Act.
Yes. Fixes that improve keyboard access, focus, forms, and media typically reduce user friction for everyone, which supports better engagement and conversion.
Every participant signs informed consent. We use encrypted storage and sensible retention. Access to recordings and notes is restricted to your approved stakeholders.
Yes. A targeted re-test confirms user impact and updates evidence. You receive a clear pass or improvement note per ticket.
Absolutely. We translate recurring findings into pattern guidance and check new components so improvements scale across products.
English and major Indian languages on request. We match participants and moderators accordingly and keep reports in clear, simple English for broad use.
We can focus on the highest risk flows, run an express cycle, and provide a rapid evidence pack so you can make go or no-go calls with confidence.
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