If you are having issues with your website, it is important to know what the problem is so you can find a solution. In this blog, we have listed out the top 13 things that can cause your website to go down and ways to fix them.
Read the whole blog and fix the issue with your website. Website maintenance is a process that helps to make your site live 99.99% of the time. We, at Aarav infotech, provide unparalleled website maintenance services. If you want us to take care of your website then contact us to avail of our website maintenance services.
1. Infected with malware
Malware can cause all sorts of problems on a website, from making it crash to the site being used to steal data. Malware can be installed on your computer in a variety of ways, including
- Visiting an infected website. Remember that you are vulnerable if you don't have up-to-date antivirus software and even then, some hackers will try to get around this by disguising their malware as something else (like fake Windows updates). Try not to visit suspicious sites or click links in emails from unknown senders.
- Opening an infected email attachment. If you do receive an email with an attachment that looks legitimate but is actually malware and you open it anyway, chances are good that your computer will become infected with malware too! Don't risk it! Just delete them instead!
- Clicking on a link in a phishing email. Phishing emails contain links that redirect users to fake websites where they may unknowingly enter their login information for real accounts such as bank accounts or social media profiles - giving hackers access to personal information like credit card numbers which allows them to make purchases online using these stolen cards without permission (and without having paid any money out themselves).
To be secure from malware, make sure your antivirus software is up to date and run a scan of your website regularly. If your website is already affected by malware then contact us today and avail of our website maintenance service to get the perfect solution.
Hackers are always looking for vulnerabilities in websites, so if you don’t keep your software updated it will be easier for them to hack your website. If you find that your website is down and you suspect that someone has hacked into it, take the following steps:
- Change all of your passwords immediately, especially if they were written down anywhere else on a piece of paper or stored in an unsecured cloud storage account.
- Tell everyone who uses the website to change their passwords right away as well and remove any other accounts associated with those email addresses (if possible)
- Update all of the software on that server because hackers can exploit old versions in order to gain access.
To be safe from future brute force attacks, make sure you have strong passwords and keep your software up to date. The better option will be to utilize our website maintenance services.
3. Server issue
If your website is down due to a server issue, it might be a problem with your host or the server itself. Contact your host or the server administrator to see if they can help solve the issue.
4. DNS issue
If your website is down and it's not because of a server issue, but rather a DNS issue, then you may need to contact your domain name registrar or hosting provider. The DNS system is the internet’s equivalent of a phone book. Without it, we wouldn’t be able to find websites. If a DNS server isn't working properly—which happens quite often—your site won't load properly either.
The best thing you can do if this happens is to contact the appropriate party to see if they can help resolve the issue.
5. Hosting issue
If you're having a problem with your website, it might be because of a hosting issue. Your host could have an outage or be dealing with some other kind of technical problem that's affecting their servers. If this happens, contact your hosting providers to ask if they can help resolve the problem.
The server itself may also have problems that aren't related to your host—for example, a database corruption issue or malware infection somewhere on the machine. In this case, you'll need to contact the person who manages the server (which could be different from your hosting provider) and see if he or she can help get things back up and running smoothly again so that your site will work as expected once more.
6. Coding issue
If your website is down because of a coding issue, it could be a problem with your website's code or one of the plugins or themes you use. If this is the case, contact the developer of the code to see if they can help resolve the issue. If you want us to resolve the issue, then contact us at the earliest and avail of the best services.
7. Website Traffic issue
If your website is down because of a traffic issue, it could be a problem with your website's design, with your hosting provider, or with your Internet service provider. Contact the appropriate party to see if they can help resolve the issue.
8. Design issue
If you have a design issue with your website, it could be causing performance issues. If your website isn't responsive and it's affecting its performance, then that is most likely the reason why your site is down. You can ask the developer of the code in question to see if they can help resolve any issues or make changes to address the problem.
Need help solving your website design issue? Then contact us today!
9. Out of storage space
- Storage space is a critical factor in your website's uptime. If you don't have enough storage space, it means that your site will be down. For example, when you upload videos or images on a website, they take up space. Therefore, if the server doesn't have enough room for those files and more are being uploaded every day with no way to delete them, then your website can crash within minutes because of this problem.
- You can increase the amount of storage space by upgrading from basic hosting plans which come with fixed limits or upgrading to another plan that offers more features but comes with higher prices as well. You can also reduce the size of files by compressing them before uploading them onto the server so that there's less data being transferred through internet lines.
10. Out of Bandwidth
If your website is down because you are out of bandwidth, you will need to either upgrade to more bandwidth or restrict the amount of traffic your website is getting. If you don’t have enough bandwidth, your site will be slow or down.
The solution to this problem is easy: buy more bandwidth. And if that isn’t an option for you, then make sure that any visitors who view your site can only view one page at a time; otherwise, they may crash it with all their clicks!
11. PHP Compatibility
If there is an issue due to PHP compatibility, the first thing that you need to do is to check the PHP version and extensions in use on your website. You can check this by running a simple command on the server. For example, php -v.
This will tell you which version of PHP is installed on your server and if it supports any extensions or modules that may be causing issues with your website. If you're having problems, then make sure all extensions are up-to-date and compatible with the version of PHP being used by your website.
12. Domain Expired
This is a very common issue and can be easily solved. The reason why your website is down due to this reason is that you have not renewed your domain name service. Domain registrars are the companies responsible for managing and selling domains, and they usually offer different packages at different rates with a one-year duration. When you register a domain, you need to submit some personal information like address details, email ID, etc., which will be used by the registrar company in order to send renewal reminders from time to time via email so that you can renew your domain name before it expires. If any person fails to renew his/her domain name before expiry then he/she has no right over it even though its ownership remains with him/her as per the law of the land.
If your website has been affected due to this reason then simply contact your web hosting provider who is responsible for providing server space on which websites run smoothly all around the internet world (internet service provider).
13. SSL Certificate Expired
- If your website’s SSL certificate is expired, it will not be able to secure the website and thus making it vulnerable. In this case, you need to renew your SSL certificate as soon as possible.
- If you have purchased a new SSL certificate but still facing the same issue then there might be some other issues with your domain or hosting provider.
So, these are the most common problems that can make your website down. As we mentioned before, if you experience any of these issues, it’s best to contact your hosting provider or web developer right away so they can help you fix them. If you want to avoid website downtime, then you can avail of our highly-praised website maintenance service. We offer India’s #1 Systemized Website Maintenance Program.
Written by: Jitendra Raulo
Jitendra Raulo is the Founding Director at Aarav Infotech India Pvt. Ltd., a leading Web Design and Digital Marketing Company with 11+ years of experience and having headquarter in Mumbai, India, and Support Centre at Bhubaneswar, India, he is actively working with Start-ups, SMEs and Corporations utilizing technology to provide business transformation solution.