It is not only important to build a high-quality website that provides visitors with excellent content, but also important to see the website is working properly or not, it needs continuous maintenance at every level. Otherwise, you risk losing customers and bringing into question your professionalism. This article will make you wise enough to choose the right maintenance agency.
To guarantee that your website is in the best possible hands, you need to ask the Website Management services the following questions:
An agency providing website maintenance services must have a predefined process for all phases of the service journey. Predefined processes ensure that the deliverability will not be compromised in any scenario and the approach must be towards the safety and security of the project.
A Predefined Onboarding Process must contain below:
A Predefined Ongoing Process must answer the below questions:
This question is to know how you would be aware of the activities that are carried out during the program. The answer must contain reports, dashboards, customer areas, etc.
This is to know who will be serving you. If they are not dedicated, you will get delayed service leading to the loss of your brand reputation and security. You must ask about their experience, their core expertise, etc.
Turnaround Time Refers to the period required to perform and complete a submitted request. Here you must know if you placed a request for change or support, and how soon you will get it done. Usually, the system must confirm or acknowledge the submission, it should allocate to an executive and the task must get completed within the stipulated time unless informed.
An escalation matrix is a ladder to reach the highest responsible person in the worst-case scenario. A reputed organization must have an escalation matrix for their customer to ensure the quality of service before it gets worse.
This is a very important question to ask. In the era of digital, an agency must adopt a CRM system to ensure deliverability and scalability. Here you must ask, how the CRM will help to hand in various activities of the maintenance program such as tickets, usage, renewal, exit, etc.
Generally, monthly security and updating activity on a website is recommended. Even some experts recommend doing it weekly. With that said, your agency must answer how they handle monthly activities and whether you will get a detailed report or not. Apart from the activity report what other reports you will get i.e. website audience report, website load time report, website performance report, etc?
An agency must provide value additions for its long-term customer retention. We encourage you to ask this question to any of the representatives communicating with you from team Aarav Infotech. We have a long list of value additions to our website maintenance program.
People nowadays are seeking all the facilities at their fingertips. Hence if an agency is mature in the field of website maintenance, it must provide a mobile app as an additional source of support.
This question is for you to ensure that the service you are going to opt for is proven and adopted by the others too. You can evaluate this by checking some of their website maintenance client video testimonials if they do have them on their website. If you wish, you can call their website maintenance clients randomly to inspect the level of service they provide.
Is it automatic or manual? How frequently do they take backups? How do they store and restore backups? Is their process aware of the backup system? These questions also would be an addition to your quest. The purpose is to know how safe you are in the hands of the agency you are opting for.
We all know the team will be there in case of unfortunate situations of hacking and malware. What if your website got hacked during non-working hours? Will the agency support the situation? If yes how soon it would be?
Does the agency have a password management policy in place? How do they share and manage important passwords and information? This question is to ensure your right to privacy.
A SPOC is necessary to ensure the clarity of communication and to maintain customer relationships humanly. Hence, you must ask if will they provide you with a Single Point of Contact for your website maintenance.
In addition, a mature Website Maintenance program must consider the impact of the exit process on Google PageSpeed. Ensuring a seamless transition involves not only the handover of information, passwords, and backups but also maintaining or improving the website's PageSpeed during the transition.
The website maintenance costs in India can be influenced by various factors. Some of the primary considerations include the complexity of your website, the frequency of updates, the size of your website, and the specific features and functionalities it incorporates. Additionally, factors like the level of customization, security requirements, and the need for ongoing technical support can impact the overall maintenance expenses.
I Hope, we made you wise enough to choose the right service for your business. If you have any other must-ask questions, your valuable comments are highly appreciated. Visit the website of Aarav Infotech https://www.aaravinfotech.com/. You can mail us at sales@aaravinfotech.com. Our team will be waiting to serve you.
Jitendra Raulo is the Founding Director at Aarav Infotech India Pvt. Ltd., a leading Web Design and Digital Marketing Company with 11+ years of experience and having headquarter in Mumbai, India, and Support Centre at Bhubaneswar, India, he is actively working with Start-ups, SMEs and Corporations utilizing technology to provide business transformation solution.
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