Compare Our
Magento 2 Package Features

MG2-Essential Magento 2 Maintenance Packages

MG2-Essential

Essential Support for Magento 2.x Store
Get Detailed Proposal GET QUOTE
Package Features

Change Requests (Annually)

• Total Number of Change Requests can be raised in a Year. • One Request can comprise multiple changes. • Support Requests are not considered as change requests. for example "My Contract form not working, please resolve" will not be considered

Up to 12

Support Request

Support Request:Technical issues such as website down, website hacked, form not working, email not working, password changes, etc.

Unlimited

Turn Around Time

How fast your query will be acted upon or resolved.

24-48 hrs
Onboarding Setup & Integrations

Maintenance Account Setup

We will setup your account in our Maintenance CRM

Google Analytics Setup

We do integrate Google Analytics into every website we maintenance. Google Analytics gives details statistics of your website visitors. By logging into the Analytics dashboard, you can get visit details such as location, device, city, browsers, keywords t

Google Web Console Setup

Our Technical team does setups Google Console for your web sites. Google Console is essential to identify any error that may impact your website performance. 

Website Uptime Monitoring Setup

We will setup AutoMonitoring of your website up & down instances, and a monthly report will be shared with you.

Addon

Website Full Backup

We take full backup to ensure safe restore in case of any issue. 

Onboarding Security Optimization

Protect Directories

Core Magento and directory files should be set to read-only, including app/etc/local.xml files

Strong Admin Password

Using a strong password for your Magento store is definitely the easiest method to strengthen your website security.

Delete Unused Users (review list)

Unauthentic users may harm the store, hence we should review it periodically and delete if any unused creds are found.

Install Security Patches

Magento issues security patches to fix major issues, new product releases include additional improvements to help secure the site. These need to install on the store.

Implement Captcha

The humble reCAPTCHA can stop automated brute force scripts from attempting to login to your store for days on end.

Change Backend URL

Changing your Admin URL is one of the methods to keep your store admin site harder to be found by the wandering internet users and less attractive to the hackers. 

Disable Any Dangerous PHP Functions

To avoid exploitation of the PHP functions that can be dangerous

Onboarding Speed Optimization

Image Optimization

Will increase your page speeds by way of image optimization. Increased page speeds can result in better search engine ranking.

Enable Flat Categories and Products

Flat Catalog allows offloading the number of the database once there is any request for showing the product. At the same time, the MySQL query complexity will be reduced.

Merge CSS and JS Files

Making the web page as light as possible for the fast loading

Enable Caching

By enabling cache, it will create a cached copy of the store to improve the loading time. 

Enable Compression

Standard method to compress files for faster webpage loading. When a visitor visits the site, the server is called to deliver the requested files. If these files are larger in the size, it causes a higher load time. Bigger the file, longer it takes to dis

Varnish Cache

Varnish stores (or caches) files or fragments of files in memory; this enables Varnish to reduce the response time and network bandwidth consumption on future, equivalent requests.

CDN Implementation

A content delivery network (CDN) is a network of distributed edge servers, which accelerate your content around the globe.

Addon
Monthly Preventive Website Health Check

Refresh Cache

Cache Refresh is required to apply the updates we have done to the website.

Magento Security Patches

Secures against potential vulnerabilities and protect your store against possible hacks

Order Processing Test

Our team will test the order process to identify any issues the buyer possibly facing.

Magento Version Upgrade

It is recommended that you upgrade your store to the latest version of Magento, and install any security-related patches as soon as they become available. 

Extention Updates

Extension Upgrade is required to avoid security issues addressed by the extension provider, also it gives lots more updates from them.

Website Backup

We will take a full website backup

Monthly

Clearing Logs and Junk files

Clearing Logs and Junk files not only optimizes your WordPress sites/blogs but also cleans up the obsolete data from the database.

Database Optimization

Optimizing your database cleans up unwanted data which reduces database size and improves performance.

Website Malware Scan & Resolve

A malware scan is the process of deep scanning the website/server to prevent malware infection. We do take necessary corrective actions if any malware identified. 

Check Website Load Time

Website speed is a major factor in website performance. Hence we do monitor and improve your website speed.

Comment Spam Monitoring & Deletion

To optimize for speed and performance, we do delete spam marketing comments that you get on your blogs.

Form Processing Check

Your forms are an important way to generate leads. Hence, we do check all the forms if they are working properly.

Broken Link Check

A broken link or dead link is a link on a web page that no longer works because the website is encountering one or more of the reasons. We do check and resolve such issues.

Delete unused plugins and themes

To make the website super fast and lightweight we do remove unused plugins, themes, and other elements. 

Port 80 Check (rectify if any issue founds)

Some hosting providers do block port 80 to prevent malware spreading..in such a scenario we do clean the website and make sure the port is 80 opened. 

Website Support Scope

Coupon Code Management

Creating/Editing/Deleting Coupon Codes.

Performance Check

Upon request, we will check the performance-related requests.

Payment Gateway Update

If any changes in payment gateway will be considered under the maintenance program.

Extention Installation

Adding more features to your store.

Shipping Methods Updations

Any changes to the shipping method or shipping third-party shipping aggregator.

Tax Slab Changes

Appy New Tax roles and slabs to product or product category.

Update Content - Text, Attachments

Any content update such as text, images, pdfs, multi-media files, etc.

Update Content - Minor Graphical, Forms

Minor graphical changes or form field changes

Addon

Update Content - Minor Design / Layout

Minor layout changes i.e. menu item alteration, spacing issues, font size issues, etc.

Addon

New Page Creation (Per Annum)

The number of new pages can be designed during the tenure of the maintenance contract.

Addon

Add Blog Posts

New Blog Post adding to your blog section of the website.

Addon

Add/Remove images

Request to add or remove images on the website.

Image Optimization

Image optimization is necessary for your website speed improvement. Hence we ensure there are no heavy images on the website. 

SSL Certificate Implementation

We do SSL Implementation for Securing your website and to gain customer trust on your website. it gives a secure lock over the address bar which makes you a pro over the network.

Password Change & Manage

Our team is equipped with a highly secured password management system to manage your website security.

404 Error Fixing

Upon request, we do fix any broken link or 404 Error issues. Our monthly activity also covers it. 

Fixing CSS Coding

Our maintenance team will make sure there are no CSS issues.

Troubleshooting Server Issue

In the case of the website down due to server issues, our active maintenance team will take care of such a situation. 

Troubleshooting Database Error

Sometimes database error will make your website down. Our team will make sure there are no such instances.

Google Map Integration

Google map is required for your visitors to navigate your address.

Google Analytics & Web Console is Setup

You can ask us to change or update Google Analytics or the web console of your website. 

Bugs And error removal

We make sure there are no bugs or errors on the website if found we make sure its resolved. Additionally, you can raise a request for the same.

Website Hacking issue resolve

In case of an unfortunate hacking issue, we are always at your access to resolve immediately. 

Third-Party Script Integration

You can request for any third-party script integration like Facebook pixels, Live chat, Analytics, etc. 

AI 15+ Conversion Boosters

AI 15+ Conversion Booster Packs

AI 15+ Conversion Booster Pack will help you increase visitor trust and conversion.

Addon
Magento 2 Product Management

Single Product Upload

Single Product upload request (template will be provided by our team)

Bulk Product Upload

Request to upload products in bulk (process and template will be provided by us)

Bulk Price Update

You can raise a request to update the price in bulk (template will be provided by our team)

Product Image Optimize

Our team will optimize images for speed and performance. Additionally, you can request a specific image optimization.

SEO Meta Tag Update

Update SEO Meta tags to your eCommerce store.

Domain & Hosting Support Scope

DNS Management Assistance

We do assist you with DNS Management of your domain ensuring the least downtime. 

MX Record Add/Edit/Delete

MX Records play a major role in Email Configuration. We do help you with that too.

Email Account Creation

Our team will create email ids for you in the cPanel and will share the credentials.

Email Password Changes

In case of required, we will also manage the email id passwords for you.

FTP Account Creation

FTP is used to transfer files to and from your hosting account. We do manage FTP credentials for that purpose.

IP Blocking

If requested, our team will do the IP blocks for you.

Assistance with domain transfer to us

If you want to transfer the domain from one registrar to us, our team will help you with that. 

Third-Party Hosting Support (GoDaddy, Bigrock, etc)

Our technical team will communicate with your hosting provider with regard to any technical issue the website faces. 

Support System

Support Request via Client Portal, Mobile App, Email, Website

Automated ticketing process to provide after launch support via Web and Android App. Also, you can directly email at [email protected] and it will become a support request.

Communication via Phone/Email/Skype

Website Maintenance Support via Email, Call, Skype, Hangout, etc.

Monthly Report

Monthly Activity Report

You will get a detailed and professional Monthly Website Monthly Maintenance Activity Report.

Monthly Website Traffic Report

With our maintenance program, you will get an advanced report of your monthly website traffic.

Developer Suggestion

Monthly Developer Suggestion to improve your website performance and reputation. Also considering security and enhancement.

Monthly Request Insight Report

Segregated Monthly Support Tickets Details

Monthly Website Uptime Report

You will get a detailed monthly uptime report on your website.

Get Detailed Proposal GET QUOTE
MG2-Optimum Magento 2 Maintenance Packages

MG2-Optimum

Optimum Support for Magento 2.x Store
Get Detailed Proposal GET QUOTE
Package Features

Change Requests (Annually)

• Total Number of Change Requests can be raised in a Year. • One Request can comprise multiple changes. • Support Requests are not considered as change requests. for example "My Contract form not working, please resolve" will not be considered

Upto 18

Support Request

Support Request:Technical issues such as website down, website hacked, form not working, email not working, password changes, etc.

Unlimited

Turn Around Time

How fast your query will be acted upon or resolved.

12-24 hrs
Onboarding Setup & Integrations

Maintenance Account Setup

We will setup your account in our Maintenance CRM

Google Analytics Setup

We do integrate Google Analytics into every website we maintenance. Google Analytics gives details statistics of your website visitors. By logging into the Analytics dashboard, you can get visit details such as location, device, city, browsers, keywords t

Google Web Console Setup

Our Technical team does setups Google Console for your web sites. Google Console is essential to identify any error that may impact your website performance. 

Website Uptime Monitoring Setup

We will setup AutoMonitoring of your website up & down instances, and a monthly report will be shared with you.

Addon

Website Full Backup

We take full backup to ensure safe restore in case of any issue. 

Onboarding Security Optimization

Protect Directories

Core Magento and directory files should be set to read-only, including app/etc/local.xml files

Strong Admin Password

Using a strong password for your Magento store is definitely the easiest method to strengthen your website security.

Delete Unused Users (review list)

Unauthentic users may harm the store, hence we should review it periodically and delete if any unused creds are found.

Install Security Patches

Magento issues security patches to fix major issues, new product releases include additional improvements to help secure the site. These need to install on the store.

Implement Captcha

The humble reCAPTCHA can stop automated brute force scripts from attempting to login to your store for days on end.

Change Backend URL

Changing your Admin URL is one of the methods to keep your store admin site harder to be found by the wandering internet users and less attractive to the hackers. 

Disable Any Dangerous PHP Functions

To avoid exploitation of the PHP functions that can be dangerous

Onboarding Speed Optimization

Image Optimization

Will increase your page speeds by way of image optimization. Increased page speeds can result in better search engine ranking.

Enable Flat Categories and Products

Flat Catalog allows offloading the number of the database once there is any request for showing the product. At the same time, the MySQL query complexity will be reduced.

Merge CSS and JS Files

Making the web page as light as possible for the fast loading

Enable Caching

By enabling cache, it will create a cached copy of the store to improve the loading time. 

Enable Compression

Standard method to compress files for faster webpage loading. When a visitor visits the site, the server is called to deliver the requested files. If these files are larger in the size, it causes a higher load time. Bigger the file, longer it takes to dis

Varnish Cache

Varnish stores (or caches) files or fragments of files in memory; this enables Varnish to reduce the response time and network bandwidth consumption on future, equivalent requests.

CDN Implementation

A content delivery network (CDN) is a network of distributed edge servers, which accelerate your content around the globe.

Addon
Monthly Preventive Website Health Check

Refresh Cache

Cache Refresh is required to apply the updates we have done to the website.

Magento Security Patches

Secures against potential vulnerabilities and protect your store against possible hacks

Order Processing Test

Our team will test the order process to identify any issues the buyer possibly facing.

Magento Version Upgrade

It is recommended that you upgrade your store to the latest version of Magento, and install any security-related patches as soon as they become available. 

Extention Updates

Extension Upgrade is required to avoid security issues addressed by the extension provider, also it gives lots more updates from them.

Website Backup

We will take a full website backup

Monthly

Clearing Logs and Junk files

Clearing Logs and Junk files not only optimizes your WordPress sites/blogs but also cleans up the obsolete data from the database.

Database Optimization

Optimizing your database cleans up unwanted data which reduces database size and improves performance.

Website Malware Scan & Resolve

A malware scan is the process of deep scanning the website/server to prevent malware infection. We do take necessary corrective actions if any malware identified. 

Check Website Load Time

Website speed is a major factor in website performance. Hence we do monitor and improve your website speed.

Comment Spam Monitoring & Deletion

To optimize for speed and performance, we do delete spam marketing comments that you get on your blogs.

Form Processing Check

Your forms are an important way to generate leads. Hence, we do check all the forms if they are working properly.

Broken Link Check

A broken link or dead link is a link on a web page that no longer works because the website is encountering one or more of the reasons. We do check and resolve such issues.

Delete unused plugins and themes

To make the website super fast and lightweight we do remove unused plugins, themes, and other elements. 

Port 80 Check (rectify if any issue founds)

Some hosting providers do block port 80 to prevent malware spreading..in such a scenario we do clean the website and make sure the port is 80 opened. 

Website Support Scope

Coupon Code Management

Creating/Editing/Deleting Coupon Codes.

Performance Check

Upon request, we will check the performance-related requests.

Payment Gateway Update

If any changes in payment gateway will be considered under the maintenance program.

Extention Installation

Adding more features to your store.

Shipping Methods Updations

Any changes to the shipping method or shipping third-party shipping aggregator.

Tax Slab Changes

Appy New Tax roles and slabs to product or product category.

Update Content - Text, Attachments

Any content update such as text, images, pdfs, multi-media files, etc.

Update Content - Minor Graphical, Forms

Minor graphical changes or form field changes

Update Content - Minor Design / Layout

Minor layout changes i.e. menu item alteration, spacing issues, font size issues, etc.

Addon

New Page Creation (Per Annum)

The number of new pages can be designed during the tenure of the maintenance contract.

2

Add Blog Posts

New Blog Post adding to your blog section of the website.

Add/Remove images

Request to add or remove images on the website.

Image Optimization

Image optimization is necessary for your website speed improvement. Hence we ensure there are no heavy images on the website. 

SSL Certificate Implementation

We do SSL Implementation for Securing your website and to gain customer trust on your website. it gives a secure lock over the address bar which makes you a pro over the network.

Password Change & Manage

Our team is equipped with a highly secured password management system to manage your website security.

404 Error Fixing

Upon request, we do fix any broken link or 404 Error issues. Our monthly activity also covers it. 

Fixing CSS Coding

Our maintenance team will make sure there are no CSS issues.

Troubleshooting Server Issue

In the case of the website down due to server issues, our active maintenance team will take care of such a situation. 

Troubleshooting Database Error

Sometimes database error will make your website down. Our team will make sure there are no such instances.

Google Map Integration

Google map is required for your visitors to navigate your address.

Google Analytics & Web Console is Setup

You can ask us to change or update Google Analytics or the web console of your website. 

Bugs And error removal

We make sure there are no bugs or errors on the website if found we make sure its resolved. Additionally, you can raise a request for the same.

Website Hacking issue resolve

In case of an unfortunate hacking issue, we are always at your access to resolve immediately. 

Third-Party Script Integration

You can request for any third-party script integration like Facebook pixels, Live chat, Analytics, etc. 

AI 15+ Conversion Boosters

AI 15+ Conversion Booster Packs

AI 15+ Conversion Booster Pack will help you increase visitor trust and conversion.

Addon
Magento 2 Product Management

Single Product Upload

Single Product upload request (template will be provided by our team)

Bulk Product Upload

Request to upload products in bulk (process and template will be provided by us)

Bulk Price Update

You can raise a request to update the price in bulk (template will be provided by our team)

Product Image Optimize

Our team will optimize images for speed and performance. Additionally, you can request a specific image optimization.

SEO Meta Tag Update

Update SEO Meta tags to your eCommerce store.

Domain & Hosting Support Scope

DNS Management Assistance

We do assist you with DNS Management of your domain ensuring the least downtime. 

MX Record Add/Edit/Delete

MX Records play a major role in Email Configuration. We do help you with that too.

Email Account Creation

Our team will create email ids for you in the cPanel and will share the credentials.

Email Password Changes

In case of required, we will also manage the email id passwords for you.

FTP Account Creation

FTP is used to transfer files to and from your hosting account. We do manage FTP credentials for that purpose.

IP Blocking

If requested, our team will do the IP blocks for you.

Assistance with domain transfer to us

If you want to transfer the domain from one registrar to us, our team will help you with that. 

Third-Party Hosting Support (GoDaddy, Bigrock, etc)

Our technical team will communicate with your hosting provider with regard to any technical issue the website faces. 

Support System

Support Request via Client Portal, Mobile App, Email, Website

Automated ticketing process to provide after launch support via Web and Android App. Also, you can directly email at [email protected] and it will become a support request.

Communication via Phone/Email/Skype

Website Maintenance Support via Email, Call, Skype, Hangout, etc.

Monthly Report

Monthly Activity Report

You will get a detailed and professional Monthly Website Monthly Maintenance Activity Report.

Monthly Website Traffic Report

With our maintenance program, you will get an advanced report of your monthly website traffic.

Developer Suggestion

Monthly Developer Suggestion to improve your website performance and reputation. Also considering security and enhancement.

Monthly Request Insight Report

Segregated Monthly Support Tickets Details

Monthly Website Uptime Report

You will get a detailed monthly uptime report on your website.

Get Detailed Proposal GET QUOTE
MG2-Intense Magento 2 Maintenance Packages

MG2-Intense

Intense Support for Magento 2.x Store
Get Detailed Proposal GET QUOTE
Package Features

Change Requests (Annually)

• Total Number of Change Requests can be raised in a Year. • One Request can comprise multiple changes. • Support Requests are not considered as change requests. for example "My Contract form not working, please resolve" will not be considered

Up to 24

Support Request

Support Request:Technical issues such as website down, website hacked, form not working, email not working, password changes, etc.

Unlimited

Turn Around Time

How fast your query will be acted upon or resolved.

12-24 hrs
Onboarding Setup & Integrations

Maintenance Account Setup

We will setup your account in our Maintenance CRM

Google Analytics Setup

We do integrate Google Analytics into every website we maintenance. Google Analytics gives details statistics of your website visitors. By logging into the Analytics dashboard, you can get visit details such as location, device, city, browsers, keywords t

Google Web Console Setup

Our Technical team does setups Google Console for your web sites. Google Console is essential to identify any error that may impact your website performance. 

Website Uptime Monitoring Setup

We will setup AutoMonitoring of your website up & down instances, and a monthly report will be shared with you.

Website Full Backup

We take full backup to ensure safe restore in case of any issue. 

Onboarding Security Optimization

Protect Directories

Core Magento and directory files should be set to read-only, including app/etc/local.xml files

Strong Admin Password

Using a strong password for your Magento store is definitely the easiest method to strengthen your website security.

Delete Unused Users (review list)

Unauthentic users may harm the store, hence we should review it periodically and delete if any unused creds are found.

Install Security Patches

Magento issues security patches to fix major issues, new product releases include additional improvements to help secure the site. These need to install on the store.

Implement Captcha

The humble reCAPTCHA can stop automated brute force scripts from attempting to login to your store for days on end.

Change Backend URL

Changing your Admin URL is one of the methods to keep your store admin site harder to be found by the wandering internet users and less attractive to the hackers. 

Disable Any Dangerous PHP Functions

To avoid exploitation of the PHP functions that can be dangerous

Onboarding Speed Optimization

Image Optimization

Will increase your page speeds by way of image optimization. Increased page speeds can result in better search engine ranking.

Enable Flat Categories and Products

Flat Catalog allows offloading the number of the database once there is any request for showing the product. At the same time, the MySQL query complexity will be reduced.

Merge CSS and JS Files

Making the web page as light as possible for the fast loading

Enable Caching

By enabling cache, it will create a cached copy of the store to improve the loading time. 

Enable Compression

Standard method to compress files for faster webpage loading. When a visitor visits the site, the server is called to deliver the requested files. If these files are larger in the size, it causes a higher load time. Bigger the file, longer it takes to dis

Varnish Cache

Varnish stores (or caches) files or fragments of files in memory; this enables Varnish to reduce the response time and network bandwidth consumption on future, equivalent requests.

CDN Implementation

A content delivery network (CDN) is a network of distributed edge servers, which accelerate your content around the globe.

Monthly Preventive Website Health Check

Refresh Cache

Cache Refresh is required to apply the updates we have done to the website.

Magento Security Patches

Secures against potential vulnerabilities and protect your store against possible hacks

Order Processing Test

Our team will test the order process to identify any issues the buyer possibly facing.

Magento Version Upgrade

It is recommended that you upgrade your store to the latest version of Magento, and install any security-related patches as soon as they become available. 

Extention Updates

Extension Upgrade is required to avoid security issues addressed by the extension provider, also it gives lots more updates from them.

Website Backup

We will take a full website backup

Monthly + On Demand

Clearing Logs and Junk files

Clearing Logs and Junk files not only optimizes your WordPress sites/blogs but also cleans up the obsolete data from the database.

Database Optimization

Optimizing your database cleans up unwanted data which reduces database size and improves performance.

Website Malware Scan & Resolve

A malware scan is the process of deep scanning the website/server to prevent malware infection. We do take necessary corrective actions if any malware identified. 

Check Website Load Time

Website speed is a major factor in website performance. Hence we do monitor and improve your website speed.

Comment Spam Monitoring & Deletion

To optimize for speed and performance, we do delete spam marketing comments that you get on your blogs.

Form Processing Check

Your forms are an important way to generate leads. Hence, we do check all the forms if they are working properly.

Broken Link Check

A broken link or dead link is a link on a web page that no longer works because the website is encountering one or more of the reasons. We do check and resolve such issues.

Delete unused plugins and themes

To make the website super fast and lightweight we do remove unused plugins, themes, and other elements. 

Port 80 Check (rectify if any issue founds)

Some hosting providers do block port 80 to prevent malware spreading..in such a scenario we do clean the website and make sure the port is 80 opened. 

Website Support Scope

Coupon Code Management

Creating/Editing/Deleting Coupon Codes.

Performance Check

Upon request, we will check the performance-related requests.

Payment Gateway Update

If any changes in payment gateway will be considered under the maintenance program.

Extention Installation

Adding more features to your store.

Shipping Methods Updations

Any changes to the shipping method or shipping third-party shipping aggregator.

Tax Slab Changes

Appy New Tax roles and slabs to product or product category.

Update Content - Text, Attachments

Any content update such as text, images, pdfs, multi-media files, etc.

Update Content - Minor Graphical, Forms

Minor graphical changes or form field changes

Update Content - Minor Design / Layout

Minor layout changes i.e. menu item alteration, spacing issues, font size issues, etc.

New Page Creation (Per Annum)

The number of new pages can be designed during the tenure of the maintenance contract.

4

Add Blog Posts

New Blog Post adding to your blog section of the website.

Add/Remove images

Request to add or remove images on the website.

Image Optimization

Image optimization is necessary for your website speed improvement. Hence we ensure there are no heavy images on the website. 

SSL Certificate Implementation

We do SSL Implementation for Securing your website and to gain customer trust on your website. it gives a secure lock over the address bar which makes you a pro over the network.

Password Change & Manage

Our team is equipped with a highly secured password management system to manage your website security.

404 Error Fixing

Upon request, we do fix any broken link or 404 Error issues. Our monthly activity also covers it. 

Fixing CSS Coding

Our maintenance team will make sure there are no CSS issues.

Troubleshooting Server Issue

In the case of the website down due to server issues, our active maintenance team will take care of such a situation. 

Troubleshooting Database Error

Sometimes database error will make your website down. Our team will make sure there are no such instances.

Google Map Integration

Google map is required for your visitors to navigate your address.

Google Analytics & Web Console is Setup

You can ask us to change or update Google Analytics or the web console of your website. 

Bugs And error removal

We make sure there are no bugs or errors on the website if found we make sure its resolved. Additionally, you can raise a request for the same.

Website Hacking issue resolve

In case of an unfortunate hacking issue, we are always at your access to resolve immediately. 

Third-Party Script Integration

You can request for any third-party script integration like Facebook pixels, Live chat, Analytics, etc. 

AI 15+ Conversion Boosters

AI 15+ Conversion Booster Packs

AI 15+ Conversion Booster Pack will help you increase visitor trust and conversion.

Addon
Magento 2 Product Management

Single Product Upload

Single Product upload request (template will be provided by our team)

Bulk Product Upload

Request to upload products in bulk (process and template will be provided by us)

Bulk Price Update

You can raise a request to update the price in bulk (template will be provided by our team)

Product Image Optimize

Our team will optimize images for speed and performance. Additionally, you can request a specific image optimization.

SEO Meta Tag Update

Update SEO Meta tags to your eCommerce store.

Domain & Hosting Support Scope

DNS Management Assistance

We do assist you with DNS Management of your domain ensuring the least downtime. 

MX Record Add/Edit/Delete

MX Records play a major role in Email Configuration. We do help you with that too.

Email Account Creation

Our team will create email ids for you in the cPanel and will share the credentials.

Email Password Changes

In case of required, we will also manage the email id passwords for you.

FTP Account Creation

FTP is used to transfer files to and from your hosting account. We do manage FTP credentials for that purpose.

IP Blocking

If requested, our team will do the IP blocks for you.

Assistance with domain transfer to us

If you want to transfer the domain from one registrar to us, our team will help you with that. 

Third-Party Hosting Support (GoDaddy, Bigrock, etc)

Our technical team will communicate with your hosting provider with regard to any technical issue the website faces. 

Support System

Support Request via Client Portal, Mobile App, Email, Website

Automated ticketing process to provide after launch support via Web and Android App. Also, you can directly email at [email protected] and it will become a support request.

Communication via Phone/Email/Skype

Website Maintenance Support via Email, Call, Skype, Hangout, etc.

Monthly Report

Monthly Activity Report

You will get a detailed and professional Monthly Website Monthly Maintenance Activity Report.

Monthly Website Traffic Report

With our maintenance program, you will get an advanced report of your monthly website traffic.

Developer Suggestion

Monthly Developer Suggestion to improve your website performance and reputation. Also considering security and enhancement.

Monthly Request Insight Report

Segregated Monthly Support Tickets Details

Monthly Website Uptime Report

You will get a detailed monthly uptime report on your website.

Get Detailed Proposal GET QUOTE
MG2-Managed Magento 2 Maintenance Packages

MG2-Managed

Managed Support for Magento 2.x Store
Get Detailed Proposal GET QUOTE
Package Features

Change Requests (Annually)

• Total Number of Change Requests can be raised in a Year. • One Request can comprise multiple changes. • Support Requests are not considered as change requests. for example "My Contract form not working, please resolve" will not be considered

Up to 48

Support Request

Support Request:Technical issues such as website down, website hacked, form not working, email not working, password changes, etc.

Unlimited

Turn Around Time

How fast your query will be acted upon or resolved.

06-12 hrs
Onboarding Setup & Integrations

Maintenance Account Setup

We will setup your account in our Maintenance CRM

Google Analytics Setup

We do integrate Google Analytics into every website we maintenance. Google Analytics gives details statistics of your website visitors. By logging into the Analytics dashboard, you can get visit details such as location, device, city, browsers, keywords t

Google Web Console Setup

Our Technical team does setups Google Console for your web sites. Google Console is essential to identify any error that may impact your website performance. 

Website Uptime Monitoring Setup

We will setup AutoMonitoring of your website up & down instances, and a monthly report will be shared with you.

Website Full Backup

We take full backup to ensure safe restore in case of any issue. 

Onboarding Security Optimization

Protect Directories

Core Magento and directory files should be set to read-only, including app/etc/local.xml files

Strong Admin Password

Using a strong password for your Magento store is definitely the easiest method to strengthen your website security.

Delete Unused Users (review list)

Unauthentic users may harm the store, hence we should review it periodically and delete if any unused creds are found.

Install Security Patches

Magento issues security patches to fix major issues, new product releases include additional improvements to help secure the site. These need to install on the store.

Implement Captcha

The humble reCAPTCHA can stop automated brute force scripts from attempting to login to your store for days on end.

Change Backend URL

Changing your Admin URL is one of the methods to keep your store admin site harder to be found by the wandering internet users and less attractive to the hackers. 

Disable Any Dangerous PHP Functions

To avoid exploitation of the PHP functions that can be dangerous

Onboarding Speed Optimization

Image Optimization

Will increase your page speeds by way of image optimization. Increased page speeds can result in better search engine ranking.

Enable Flat Categories and Products

Flat Catalog allows offloading the number of the database once there is any request for showing the product. At the same time, the MySQL query complexity will be reduced.

Merge CSS and JS Files

Making the web page as light as possible for the fast loading

Enable Caching

By enabling cache, it will create a cached copy of the store to improve the loading time. 

Enable Compression

Standard method to compress files for faster webpage loading. When a visitor visits the site, the server is called to deliver the requested files. If these files are larger in the size, it causes a higher load time. Bigger the file, longer it takes to dis

Varnish Cache

Varnish stores (or caches) files or fragments of files in memory; this enables Varnish to reduce the response time and network bandwidth consumption on future, equivalent requests.

CDN Implementation

A content delivery network (CDN) is a network of distributed edge servers, which accelerate your content around the globe.

Monthly Preventive Website Health Check

Refresh Cache

Cache Refresh is required to apply the updates we have done to the website.

Magento Security Patches

Secures against potential vulnerabilities and protect your store against possible hacks

Order Processing Test

Our team will test the order process to identify any issues the buyer possibly facing.

Magento Version Upgrade

It is recommended that you upgrade your store to the latest version of Magento, and install any security-related patches as soon as they become available. 

Extention Updates

Extension Upgrade is required to avoid security issues addressed by the extension provider, also it gives lots more updates from them.

Website Backup

We will take a full website backup

Monthly + On Demand

Clearing Logs and Junk files

Clearing Logs and Junk files not only optimizes your WordPress sites/blogs but also cleans up the obsolete data from the database.

Database Optimization

Optimizing your database cleans up unwanted data which reduces database size and improves performance.

Website Malware Scan & Resolve

A malware scan is the process of deep scanning the website/server to prevent malware infection. We do take necessary corrective actions if any malware identified. 

Check Website Load Time

Website speed is a major factor in website performance. Hence we do monitor and improve your website speed.

Comment Spam Monitoring & Deletion

To optimize for speed and performance, we do delete spam marketing comments that you get on your blogs.

Form Processing Check

Your forms are an important way to generate leads. Hence, we do check all the forms if they are working properly.

Broken Link Check

A broken link or dead link is a link on a web page that no longer works because the website is encountering one or more of the reasons. We do check and resolve such issues.

Delete unused plugins and themes

To make the website super fast and lightweight we do remove unused plugins, themes, and other elements. 

Port 80 Check (rectify if any issue founds)

Some hosting providers do block port 80 to prevent malware spreading..in such a scenario we do clean the website and make sure the port is 80 opened. 

Website Support Scope

Coupon Code Management

Creating/Editing/Deleting Coupon Codes.

Performance Check

Upon request, we will check the performance-related requests.

Payment Gateway Update

If any changes in payment gateway will be considered under the maintenance program.

Extention Installation

Adding more features to your store.

Shipping Methods Updations

Any changes to the shipping method or shipping third-party shipping aggregator.

Tax Slab Changes

Appy New Tax roles and slabs to product or product category.

Update Content - Text, Attachments

Any content update such as text, images, pdfs, multi-media files, etc.

Update Content - Minor Graphical, Forms

Minor graphical changes or form field changes

Update Content - Minor Design / Layout

Minor layout changes i.e. menu item alteration, spacing issues, font size issues, etc.

New Page Creation (Per Annum)

The number of new pages can be designed during the tenure of the maintenance contract.

6

Add Blog Posts

New Blog Post adding to your blog section of the website.

Add/Remove images

Request to add or remove images on the website.

Image Optimization

Image optimization is necessary for your website speed improvement. Hence we ensure there are no heavy images on the website. 

SSL Certificate Implementation

We do SSL Implementation for Securing your website and to gain customer trust on your website. it gives a secure lock over the address bar which makes you a pro over the network.

Password Change & Manage

Our team is equipped with a highly secured password management system to manage your website security.

404 Error Fixing

Upon request, we do fix any broken link or 404 Error issues. Our monthly activity also covers it. 

Fixing CSS Coding

Our maintenance team will make sure there are no CSS issues.

Troubleshooting Server Issue

In the case of the website down due to server issues, our active maintenance team will take care of such a situation. 

Troubleshooting Database Error

Sometimes database error will make your website down. Our team will make sure there are no such instances.

Google Map Integration

Google map is required for your visitors to navigate your address.

Google Analytics & Web Console is Setup

You can ask us to change or update Google Analytics or the web console of your website. 

Bugs And error removal

We make sure there are no bugs or errors on the website if found we make sure its resolved. Additionally, you can raise a request for the same.

Website Hacking issue resolve

In case of an unfortunate hacking issue, we are always at your access to resolve immediately. 

Third-Party Script Integration

You can request for any third-party script integration like Facebook pixels, Live chat, Analytics, etc. 

AI 15+ Conversion Boosters

AI 15+ Conversion Booster Packs

AI 15+ Conversion Booster Pack will help you increase visitor trust and conversion.

Addon
Magento 2 Product Management

Single Product Upload

Single Product upload request (template will be provided by our team)

Bulk Product Upload

Request to upload products in bulk (process and template will be provided by us)

Bulk Price Update

You can raise a request to update the price in bulk (template will be provided by our team)

Product Image Optimize

Our team will optimize images for speed and performance. Additionally, you can request a specific image optimization.

SEO Meta Tag Update

Update SEO Meta tags to your eCommerce store.

Domain & Hosting Support Scope

DNS Management Assistance

We do assist you with DNS Management of your domain ensuring the least downtime. 

MX Record Add/Edit/Delete

MX Records play a major role in Email Configuration. We do help you with that too.

Email Account Creation

Our team will create email ids for you in the cPanel and will share the credentials.

Email Password Changes

In case of required, we will also manage the email id passwords for you.

FTP Account Creation

FTP is used to transfer files to and from your hosting account. We do manage FTP credentials for that purpose.

IP Blocking

If requested, our team will do the IP blocks for you.

Assistance with domain transfer to us

If you want to transfer the domain from one registrar to us, our team will help you with that. 

Third-Party Hosting Support (GoDaddy, Bigrock, etc)

Our technical team will communicate with your hosting provider with regard to any technical issue the website faces. 

Support System

Support Request via Client Portal, Mobile App, Email, Website

Automated ticketing process to provide after launch support via Web and Android App. Also, you can directly email at [email protected] and it will become a support request.

Communication via Phone/Email/Skype

Website Maintenance Support via Email, Call, Skype, Hangout, etc.

Monthly Report

Monthly Activity Report

You will get a detailed and professional Monthly Website Monthly Maintenance Activity Report.

Monthly Website Traffic Report

With our maintenance program, you will get an advanced report of your monthly website traffic.

Developer Suggestion

Monthly Developer Suggestion to improve your website performance and reputation. Also considering security and enhancement.

Monthly Request Insight Report

Segregated Monthly Support Tickets Details

Monthly Website Uptime Report

You will get a detailed monthly uptime report on your website.

Get Detailed Proposal GET QUOTE

Improve Performance of your Magento 2 eCommerce Store

Choose Your Plan
MG2-Essential Magento 2 Maintenance Packages

MG2-Essential

Essential Support for Magento 2.x Store
MG2-Optimum Magento 2 Maintenance Packages

MG2-Optimum

Optimum Support for Magento 2.x Store
MG2-Intense Magento 2 Maintenance Packages

MG2-Intense

Intense Support for Magento 2.x Store
MG2-Managed Magento 2 Maintenance Packages

MG2-Managed

Managed Support for Magento 2.x Store
Package Features

Change Requests (Annually)

• Total Number of Change Requests can be raised in a Year. • One Request can comprise multiple changes. • Support Requests are not considered as change requests. for example "My Contract form not working, please resolve" will not be considered

Up to 12Upto 18Up to 24Up to 48

Support Request

Support Request:Technical issues such as website down, website hacked, form not working, email not working, password changes, etc.

UnlimitedUnlimitedUnlimitedUnlimited

Turn Around Time

How fast your query will be acted upon or resolved.

24-48 hrs12-24 hrs12-24 hrs06-12 hrs
Onboarding Setup & Integrations

Maintenance Account Setup

We will setup your account in our Maintenance CRM

Google Analytics Setup

We do integrate Google Analytics into every website we maintenance. Google Analytics gives details statistics of your website visitors. By logging into the Analytics dashboard, you can get visit details such as location, device, city, browsers, keywords t

Google Web Console Setup

Our Technical team does setups Google Console for your web sites. Google Console is essential to identify any error that may impact your website performance. 

Website Uptime Monitoring Setup

We will setup AutoMonitoring of your website up & down instances, and a monthly report will be shared with you.

AddonAddon

Website Full Backup

We take full backup to ensure safe restore in case of any issue. 

Onboarding Security Optimization

Protect Directories

Core Magento and directory files should be set to read-only, including app/etc/local.xml files

Strong Admin Password

Using a strong password for your Magento store is definitely the easiest method to strengthen your website security.

Delete Unused Users (review list)

Unauthentic users may harm the store, hence we should review it periodically and delete if any unused creds are found.

Install Security Patches

Magento issues security patches to fix major issues, new product releases include additional improvements to help secure the site. These need to install on the store.

Implement Captcha

The humble reCAPTCHA can stop automated brute force scripts from attempting to login to your store for days on end.

Change Backend URL

Changing your Admin URL is one of the methods to keep your store admin site harder to be found by the wandering internet users and less attractive to the hackers. 

Disable Any Dangerous PHP Functions

To avoid exploitation of the PHP functions that can be dangerous

Onboarding Speed Optimization

Image Optimization

Will increase your page speeds by way of image optimization. Increased page speeds can result in better search engine ranking.

Enable Flat Categories and Products

Flat Catalog allows offloading the number of the database once there is any request for showing the product. At the same time, the MySQL query complexity will be reduced.

Merge CSS and JS Files

Making the web page as light as possible for the fast loading

Enable Caching

By enabling cache, it will create a cached copy of the store to improve the loading time. 

Enable Compression

Standard method to compress files for faster webpage loading. When a visitor visits the site, the server is called to deliver the requested files. If these files are larger in the size, it causes a higher load time. Bigger the file, longer it takes to dis

Varnish Cache

Varnish stores (or caches) files or fragments of files in memory; this enables Varnish to reduce the response time and network bandwidth consumption on future, equivalent requests.

CDN Implementation

A content delivery network (CDN) is a network of distributed edge servers, which accelerate your content around the globe.

AddonAddon
Monthly Preventive Website Health Check

Refresh Cache

Cache Refresh is required to apply the updates we have done to the website.

Magento Security Patches

Secures against potential vulnerabilities and protect your store against possible hacks

Order Processing Test

Our team will test the order process to identify any issues the buyer possibly facing.

Magento Version Upgrade

It is recommended that you upgrade your store to the latest version of Magento, and install any security-related patches as soon as they become available. 

Extention Updates

Extension Upgrade is required to avoid security issues addressed by the extension provider, also it gives lots more updates from them.

Website Backup

We will take a full website backup

MonthlyMonthlyMonthly + On DemandMonthly + On Demand

Clearing Logs and Junk files

Clearing Logs and Junk files not only optimizes your WordPress sites/blogs but also cleans up the obsolete data from the database.

Database Optimization

Optimizing your database cleans up unwanted data which reduces database size and improves performance.

Website Malware Scan & Resolve

A malware scan is the process of deep scanning the website/server to prevent malware infection. We do take necessary corrective actions if any malware identified. 

Check Website Load Time

Website speed is a major factor in website performance. Hence we do monitor and improve your website speed.

Comment Spam Monitoring & Deletion

To optimize for speed and performance, we do delete spam marketing comments that you get on your blogs.

Form Processing Check

Your forms are an important way to generate leads. Hence, we do check all the forms if they are working properly.

Broken Link Check

A broken link or dead link is a link on a web page that no longer works because the website is encountering one or more of the reasons. We do check and resolve such issues.

Delete unused plugins and themes

To make the website super fast and lightweight we do remove unused plugins, themes, and other elements. 

Port 80 Check (rectify if any issue founds)

Some hosting providers do block port 80 to prevent malware spreading..in such a scenario we do clean the website and make sure the port is 80 opened. 

Website Support Scope

Coupon Code Management

Creating/Editing/Deleting Coupon Codes.

Performance Check

Upon request, we will check the performance-related requests.

Payment Gateway Update

If any changes in payment gateway will be considered under the maintenance program.

Extention Installation

Adding more features to your store.

Shipping Methods Updations

Any changes to the shipping method or shipping third-party shipping aggregator.

Tax Slab Changes

Appy New Tax roles and slabs to product or product category.

Update Content - Text, Attachments

Any content update such as text, images, pdfs, multi-media files, etc.

Update Content - Minor Graphical, Forms

Minor graphical changes or form field changes

Addon

Update Content - Minor Design / Layout

Minor layout changes i.e. menu item alteration, spacing issues, font size issues, etc.

AddonAddon

New Page Creation (Per Annum)

The number of new pages can be designed during the tenure of the maintenance contract.

Addon246

Add Blog Posts

New Blog Post adding to your blog section of the website.

Addon

Add/Remove images

Request to add or remove images on the website.

Image Optimization

Image optimization is necessary for your website speed improvement. Hence we ensure there are no heavy images on the website. 

SSL Certificate Implementation

We do SSL Implementation for Securing your website and to gain customer trust on your website. it gives a secure lock over the address bar which makes you a pro over the network.

Password Change & Manage

Our team is equipped with a highly secured password management system to manage your website security.

404 Error Fixing

Upon request, we do fix any broken link or 404 Error issues. Our monthly activity also covers it. 

Fixing CSS Coding

Our maintenance team will make sure there are no CSS issues.

Troubleshooting Server Issue

In the case of the website down due to server issues, our active maintenance team will take care of such a situation. 

Troubleshooting Database Error

Sometimes database error will make your website down. Our team will make sure there are no such instances.

Google Map Integration

Google map is required for your visitors to navigate your address.

Google Analytics & Web Console is Setup

You can ask us to change or update Google Analytics or the web console of your website. 

Bugs And error removal

We make sure there are no bugs or errors on the website if found we make sure its resolved. Additionally, you can raise a request for the same.

Website Hacking issue resolve

In case of an unfortunate hacking issue, we are always at your access to resolve immediately. 

Third-Party Script Integration

You can request for any third-party script integration like Facebook pixels, Live chat, Analytics, etc. 

AI 15+ Conversion Boosters

AI 15+ Conversion Booster Packs

AI 15+ Conversion Booster Pack will help you increase visitor trust and conversion.

AddonAddonAddonAddon
Magento 2 Product Management

Single Product Upload

Single Product upload request (template will be provided by our team)

Bulk Product Upload

Request to upload products in bulk (process and template will be provided by us)

Bulk Price Update

You can raise a request to update the price in bulk (template will be provided by our team)

Product Image Optimize

Our team will optimize images for speed and performance. Additionally, you can request a specific image optimization.

SEO Meta Tag Update

Update SEO Meta tags to your eCommerce store.

Domain & Hosting Support Scope

DNS Management Assistance

We do assist you with DNS Management of your domain ensuring the least downtime. 

MX Record Add/Edit/Delete

MX Records play a major role in Email Configuration. We do help you with that too.

Email Account Creation

Our team will create email ids for you in the cPanel and will share the credentials.

Email Password Changes

In case of required, we will also manage the email id passwords for you.

FTP Account Creation

FTP is used to transfer files to and from your hosting account. We do manage FTP credentials for that purpose.

IP Blocking

If requested, our team will do the IP blocks for you.

Assistance with domain transfer to us

If you want to transfer the domain from one registrar to us, our team will help you with that. 

Third-Party Hosting Support (GoDaddy, Bigrock, etc)

Our technical team will communicate with your hosting provider with regard to any technical issue the website faces. 

Support System

Support Request via Client Portal, Mobile App, Email, Website

Automated ticketing process to provide after launch support via Web and Android App. Also, you can directly email at [email protected] and it will become a support request.

Communication via Phone/Email/Skype

Website Maintenance Support via Email, Call, Skype, Hangout, etc.

Monthly Report

Monthly Activity Report

You will get a detailed and professional Monthly Website Monthly Maintenance Activity Report.

Monthly Website Traffic Report

With our maintenance program, you will get an advanced report of your monthly website traffic.

Developer Suggestion

Monthly Developer Suggestion to improve your website performance and reputation. Also considering security and enhancement.

Monthly Request Insight Report

Segregated Monthly Support Tickets Details

Monthly Website Uptime Report

You will get a detailed monthly uptime report on your website.

Get Detailed Quote GET QUOTE GET QUOTE GET QUOTE GET QUOTE